Shipping Policy
Last updated: 17th July 2025
1. Shipping Regions
- We ship to all addresses within the United Kingdom. For international shipping, please contact us for a custom quote.
- We do not ship to P.O. boxes or restricted locations.
2. Shipping Options & Costs
- Free shipping is available for all orders delivered within the Liverpool Combined Authority Region.
- Standard and insured shipping rates apply to other UK regions. See tables below for details.
- Shipping costs are calculated at checkout based on weight, value, and destination.
3. UK Shipping Rates
| Parcel Type | Weight Limit | Price |
|---|---|---|
| Small Parcel | 2kg | £4.29 |
| Medium Parcel | 2kg | £6.05 |
| Parcel | 10kg | £7.90 |
| Parcel | 20kg | £12.60 |
(up to £150 order value)
4. Insured Shipping Rates (by value and weight)
| Weight | Up to £750 | Up to £1000 | Up to £2500 |
|---|---|---|---|
| 100g | £8.15 | £11.15 | £18.15 |
| 500g | £9.25 | £12.25 | £19.25 |
| 1kg | £10.35 | £13.35 | £20.35 |
| 2kg | £13.45 | £16.45 | £23.45 |
| 10kg | £18.35 | £21.35 | £28.35 |
| 20kg | £22.55 | £25.55 | £32.55 |
For orders above £150 or heavier than 20kg, please contact us for a custom quote.
5. Order Processing & Delivery Times
- Orders are processed within 1-2 business days after payment is received.
- Delivery times vary by location and shipping method, typically 2-5 business days for UK orders.
- We are not responsible for delays caused by couriers or events outside our control.
6. Tracking & Notifications
- Tracking information will be provided by email once your order is dispatched, where available.
- Please ensure your shipping address is correct. We are not responsible for lost parcels due to incorrect addresses.
7. Lost, Delayed, or Damaged Parcels
- If your parcel is lost, delayed, or damaged in transit, contact us within 7 days of the expected delivery date.
- We will work with the courier to resolve the issue and may offer a replacement or refund as appropriate.
8. Customs, Duties, and Taxes (International Orders)
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- We are not responsible for delays or costs due to customs clearance.
9. Contact
For shipping questions or custom quotes, contact us at: info@potentleaf.co.uk